We use cookies. To find out more, read our Privacy and cookie policy.
OK, don't show again
We use cookies. To find out more, read our Privacy and cookie policy
Ok, don't show again
Leave your phone number and we will contact you!
Or you can call us:
+1 (516) 942-2021
By clicking the button you agree to our Privacy Policy
About the Company
The client is a major European company specializing in used spare parts and contract engines.

About the Company

The client is a major European company specializing in used spare parts and contract engines.
The users include customers searching for automotive parts, as well as employees and managers responsible for order processing.
About the Users

About the Users

The users include customers searching for automotive parts, as well as employees and managers responsible for order processing.
The Challenges
Increasing competition
The company needed to enhance customer service to stay ahead of competitors, retain existing clients, and attract new ones.
Business growth
Business growth demanded robust tools for managing warehouses, personnel, and customer relationships.
High operating costs
Financial evaluation was conducted manually using Excel or Word. Processing large volumes of data was time-consuming, often resulting in outdated analytics.

The Challenges

Increasing competition
The company needed to enhance customer service to stay ahead of competitors, retain existing clients, and attract new ones.
Business growth
Business growth demanded robust tools for managing warehouses, personnel, and customer relationships.
High operating costs
Financial evaluation was conducted manually using Excel or Word. Processing large volumes of data was time-consuming, often resulting in outdated analytics.
The Solutions
We developed a business process automation system to enhance operational efficiency.
Four-part system
The system consists of a wholesale website for car kits, two retail websites for auto parts, and a web portal for inventory management across all platforms.
Various roles
The software supports user, client, and administrative roles, offering functions such as order creation, order tracking, purchase statistics, reporting, payment tracking, scheduling, file hosting, media management, blogs, gift shop management, and more.
Marketing
ERP marketing and customer service modules enable the company to conduct customer satisfaction surveys and manage targeted marketing campaigns. The system also functions as a CRM, managing all customer and lead interactions.
Linking up to auctions
The system connects to auction sites for vehicle kits, processing necessary information and enabling automated participation.
Integrations
Integrating all aspects of the client’s existing processes was crucial for a seamless and efficient transition. As a result, the system was integrated with:
  • Third-party aggregator portals for collecting product availability data
  • Third-party applications for product photo uploads
  • SMS notification service for alerts and communication
  • Call center system for real-time customer support
  • Internal messaging system connecting customers, sales managers, and employees
  • Payment gateway API
Accounting
We developed a comprehensive accounting system capable of generating reports on goods, customers, orders, warehouses, and more.
The Solutions
We developed a business process automation system to enhance operational efficiency.
Four-part system
The system consists of a wholesale website for car kits, two retail websites for auto parts, and a web portal for inventory management across all platforms.
Various roles
The software supports user, client, and administrative roles, offering functions such as order creation, order tracking, purchase statistics, reporting, payment tracking, scheduling, file hosting, media management, blogs, gift shop management, and more.
Marketing
ERP marketing and customer service modules enable the company to conduct customer satisfaction surveys and manage targeted marketing campaigns. The system also functions as a CRM, managing all customer and lead interactions.
Linking up to auctions 
The system connects to auction sites for vehicle kits, processing necessary information and enabling automated participation.
Integrations
Integrating all aspects of the client’s existing processes was crucial for a seamless and efficient transition. As a result, the system was integrated with:
  • Third-party aggregator portals for collecting product availability data
  • Third-party applications for product photo uploads
  • SMS notification service for alerts and communication
  • Call center system for real-time customer support
  • Internal messaging system connecting customers, sales managers, and employees
  • Payment gateway API
Accounting
We developed a comprehensive accounting system capable of generating reports on goods, customers, orders, warehouses, and more.
Additional system functions:
  • Managing disassembly and delivery of automotive kits from countries around the world.
  • Tracking of all costs (mechanic salaries, taxes, customs duties, etc.).
  • Catalyst management (a dedicated section for catalyst sales and inventory).
  • Staff management system.
Additional system functions:
  • Managing disassembly and delivery of automotive kits from countries around the world.
  • Tracking of all costs (mechanic salaries, taxes, customs duties, etc.).
  • Catalyst management (a dedicated section for catalyst sales and inventory).
  • Staff management system.
PHP
HTML
JavaScript
PostgreSQL
Python
Project Technologies

Project Technologies

PHP
HTML
JavaScript
PostgreSQL
Python
The Results
400%
Sales growth within the first four years of implementation
100%
Conversion of interested customers into sales through process automation

The Results

400%
Sales growth within the first four years of implementation
100%
Conversion of interested customers into sales through process automation
How it works:
ITUniversum continues to support and further develop the product as the current technology partner.
Automation
Most routine operations in the company's business processes were fully automated.
Staff motivation
The platform introduced effective employee motivation tools.
Cost reduction

Inventory losses, slow-moving stock, and obsolete inventory were significantly reduced.

Customer loyalty

The platform enables the client to deliver high-quality, in-demand services to their customers.

How it works:
ITUniversum continues to support and further develop the product as the current technology partner.
Automation
Most routine operations in the company's business processes were fully automated.
Staff motivation
The platform introduced effective employee motivation tools.
Cost reduction

Inventory losses, slow-moving stock, and obsolete inventory were significantly reduced.

Customer loyalty

The platform enables the client to deliver high-quality, in-demand services to their customers.

"We want to highlight the high level of the team’s and management’s work, the team’s adaptability to our company’s workflow, quality code development and its testing, the fulfillment of our requirements and effective solution suggestions, the transition of the project into the SCRUM company process structure, as well as quick and effective training of our company’s staff, plus fast integration of the developed software into the existing infrastructure.“
Founder and CEO of the customer
"We want to highlight the high level of the team’s and management’s work, the team’s adaptability to our company’s workflow, quality code development and its testing, the fulfillment of our requirements and effective solution suggestions, the transition of the project into the SCRUM company process structure, as well as quick and effective training of our company’s staff, plus fast integration of the developed software into the existing infrastructure.“
Founder and CEO of the customer
Ready for your success story?
Get a free assessment!
Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy
Ready for your success story?
Get a free assessment!
Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy