Privacy Policy for ITUniversum LLC
https://ituniversum.com/
At https://ituniversum.com/, accessible from https://ituniversum.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://ituniversum.com/ and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
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About the Company
The client is a major European company specializing in used spare parts and contract engines.
About the Company
The client is a major European company specializing in used spare parts and contract engines.
The users include customers searching for automotive parts, as well as employees and managers responsible for order processing.
About the Users
About the Users
The users include customers searching for automotive parts, as well as employees and managers responsible for order processing.
The Challenges
Increasing competition
The company needed to enhance customer service to stay ahead of competitors, retain existing clients, and attract new ones.
Business growth
Business growth demanded robust tools for managing warehouses, personnel, and customer relationships.
High operating costs
Financial evaluation was conducted manually using Excel or Word. Processing large volumes of data was time-consuming, often resulting in outdated analytics.
The Challenges
Increasing competition
The company needed to enhance customer service to stay ahead of competitors, retain existing clients, and attract new ones.
Business growth
Business growth demanded robust tools for managing warehouses, personnel, and customer relationships.
High operating costs
Financial evaluation was conducted manually using Excel or Word. Processing large volumes of data was time-consuming, often resulting in outdated analytics.
The Solutions
We developed a business process automation system to enhance operational efficiency.
Four-part system
The system consists of a wholesale website for car kits, two retail websites for auto parts, and a web portal for inventory management across all platforms.
Various roles
The software supports user, client, and administrative roles, offering functions such as order creation, order tracking, purchase statistics, reporting, payment tracking, scheduling, file hosting, media management, blogs, gift shop management, and more.
Marketing
ERP marketing and customer service modules enable the company to conduct customer satisfaction surveys and manage targeted marketing campaigns. The system also functions as a CRM, managing all customer and lead interactions.
Linking up to auctions
The system connects to auction sites for vehicle kits, processing necessary information and enabling automated participation.
Integrations
Integrating all aspects of the client’s existing processes was crucial for a seamless and efficient transition. As a result, the system was integrated with:
- Third-party aggregator portals for collecting product availability data
- Third-party applications for product photo uploads
- SMS notification service for alerts and communication
- Call center system for real-time customer support
- Internal messaging system connecting customers, sales managers, and employees
- Payment gateway API
Accounting
We developed a comprehensive accounting system capable of generating reports on goods, customers, orders, warehouses, and more.
The Solutions
We developed a business process automation system to enhance operational efficiency.
Four-part system
The system consists of a wholesale website for car kits, two retail websites for auto parts, and a web portal for inventory management across all platforms.
Various roles
The software supports user, client, and administrative roles, offering functions such as order creation, order tracking, purchase statistics, reporting, payment tracking, scheduling, file hosting, media management, blogs, gift shop management, and more.
Marketing
ERP marketing and customer service modules enable the company to conduct customer satisfaction surveys and manage targeted marketing campaigns. The system also functions as a CRM, managing all customer and lead interactions.
Linking up to auctions
The system connects to auction sites for vehicle kits, processing necessary information and enabling automated participation.
Integrations
Integrating all aspects of the client’s existing processes was crucial for a seamless and efficient transition. As a result, the system was integrated with:
- Third-party aggregator portals for collecting product availability data
- Third-party applications for product photo uploads
- SMS notification service for alerts and communication
- Call center system for real-time customer support
- Internal messaging system connecting customers, sales managers, and employees
- Payment gateway API
Accounting
We developed a comprehensive accounting system capable of generating reports on goods, customers, orders, warehouses, and more.
Additional system functions:
-
Managing disassembly and delivery of automotive kits from countries around the world. - Tracking of all costs (mechanic salaries, taxes, customs duties, etc.).
- Catalyst management (a dedicated section for catalyst sales and inventory).
- Staff management system.
Additional system functions:
- Managing disassembly and delivery of automotive kits from countries around the world.
- Tracking of all costs (mechanic salaries, taxes, customs duties, etc.).
- Catalyst management (a dedicated section for catalyst sales and inventory).
- Staff management system.
PHP
HTML
JavaScript
PostgreSQL
Python
HTML
JavaScript
PostgreSQL
Python
Project Technologies
Project Technologies
PHP
HTML
JavaScript
PostgreSQL
Python
HTML
JavaScript
PostgreSQL
Python
The Results
400%
Sales growth within the first four years of implementation
100%
Conversion of interested customers into sales through process automation
The Results
400%
Sales growth within the first four years of implementation
100%
Conversion of interested customers into sales through process automation
How it works:
ITUniversum continues to support and further develop the product as the current technology partner.
Automation
Most routine operations in the company's business processes were fully automated.
Staff motivation
The platform introduced effective employee motivation tools.
Cost reduction
Inventory losses, slow-moving stock, and obsolete inventory were significantly reduced.
Customer loyalty
The platform enables the client to deliver high-quality, in-demand services to their customers.
How it works:
ITUniversum continues to support and further develop the product as the current technology partner.
Automation
Most routine operations in the company's business processes were fully automated.
Staff motivation
The platform introduced effective employee motivation tools.
Cost reduction
Inventory losses, slow-moving stock, and obsolete inventory were significantly reduced.
Customer loyalty
The platform enables the client to deliver high-quality, in-demand services to their customers.
"We want to highlight the high level of the team’s and management’s work, the team’s adaptability to our company’s workflow, quality code development and its testing, the fulfillment of our requirements and effective solution suggestions, the transition of the project into the SCRUM company process structure, as well as quick and effective training of our company’s staff, plus fast integration of the developed software into the existing infrastructure.“
"We want to highlight the high level of the team’s and management’s work, the team’s adaptability to our company’s workflow, quality code development and its testing, the fulfillment of our requirements and effective solution suggestions, the transition of the project into the SCRUM company process structure, as well as quick and effective training of our company’s staff, plus fast integration of the developed software into the existing infrastructure.“
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Let us tell you how we can drive your business forward with our custom software solutions.
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Ready for your success story?
Get a free assessment!
Get a free assessment!
Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy