Privacy Policy for ITUniversum LLC

https://ituniversum.com/

At https://ituniversum.com/, accessible from https://ituniversum.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://ituniversum.com/ and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information
 Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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About the customer
Adria Yacht Center GmbH (AYC) is an Austrian yacht charter company whose fleet is based in Croatia. AYC was founded in 1979. The company is still one of the best known on the Austrian market.

About the customer

Adria Yacht Center GmbH (AYC) is an Austrian yacht charter company whose fleet is based in Croatia. AYC was founded in 1979. The company is still one of the best known on the Austrian market.

The challenge
1
Sales boost
To increase the loyalty of existing customers and attract new ones, in 2009, the company decided to provide its customers with the opportunity to search and order yachts online.
2
Digital tool
In this respect, it was necessary to develop an online booking portal.
3
Real-time booking
The portal required synchronization with the system that monitors boats available for booking in real-time. So it needed to link the company website with a back-office platform developed by a third-party company.
The challenge
1
Sales boost
To increase the loyalty of existing customers and attract new ones, in 2009, the company decided to provide its customers with the opportunity to search and order yachts online.
2
Digital tool
In this respect, it was necessary to develop an online booking portal.
3
Real-time booking
The portal required synchronization with the system that monitors boats available for booking in real-time. So it needed to link the company website with a back-office platform developed by a third-party company.
“We turned to ITUniversum to develop a system, which would offer a new level of service to our customers.”

Kristijan Malenica,
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
“We turned to ITUniversum to develop a system, which would offer a new level of service to our customers.”

Kristijan Malenica,
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
Technique
ITUniversum has developed a corporate portal, which contains a part for admins, visitors, sales managers, and skippers.
1
Admins
The administrator manages the content on the portal, and system user accounts, and controls interaction with integrated systems.
2
Visitors
Users on the portal can create personal accounts, search for yachts on concrete dates, use filters by technical characteristics, location, and additional service, select and hire skippers, and pay for bookings.
3
Sales managers
Sales managers use the portal to manage yacht catalogs and prices, communicate directly with portal visitors, and automatically create contracts.
4
Skippers
Skippers can view their schedules and manage their personal information about licenses and permits.
Technique
ITUniversum has developed a corporate portal, which contains a part for visitors, admins, sales managers, and skippers.
1
Visitors
Users on the portal can create personal accounts, search for yachts on concrete dates, use filters by technical characteristics, location, and additional service, select and hire skippers, and pay for bookings.
2
Admins
The administrator manages the content on the portal, and system user accounts, and controls interaction with integrated systems.
3
Sales managers
Sales managers use the portal to manage yacht catalogs and prices, communicate directly with portal visitors, and automatically create contracts.
4
Skippers
Skippers can view their schedules and manage their personal information about licenses and permits.

"The online booking system has allowed our company to increase the efficiency of our business, while our customers have experienced a significant increase in the convenience of the entire process of interacting with us."
Kristijan Malenica
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
"The online booking system has allowed our company to increase the efficiency of our business, while our customers have experienced a significant increase in the convenience of the entire process of interacting with us."
Kristijan Malenica
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
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The AYC web portal includes such functional parts as:
calendars
orders
staff load calculations
standard galleries
blogs and an article management system
integrations with payment systems and specialized back-office software for managing charter companies.
The AYC web portal includes such functional parts as:
calendars
orders
staff load calculations
standard galleries
blogs and an article management system
integrations with payment systems and specialized back-office software for managing charter companies.
  • Programming languages: PHP, Javascript, HTML, CSS, SQL.
  • Database: MySQL.
  • Technologies: Zend Framework, MVC - architectural framework,
  • Gearman.
  • Servers: Apache.
Project tech stack

Project tech stack

  • Programming languages: PHP, Javascript, HTML, CSS, SQL.
  • Database: MySQL.
  • Technologies: Zend Framework, MVC - architectural framework,
  • Gearman.
  • Servers: Apache.

Results
The development of the AYC portal took about 12 months from the order to launch.
20%
reduction in the number
of the company's staff with
an increase in turnover
50%
reduction in the time
spent by the client to make
a reservation

Applying the online booking system boosts:
Customer service quality
  • quick and ease yacht searching according to the specified parameters
  • boat vision in 360-photo mode
  • online booking with payment without the participation of company employees.
Business growth
Using the web platform, the company can:
  • work with agencies
  • cooperate with other charter companies
  • increase the number of yachts without increasing the number of sales staff.

Results

The development of the AYC portal took about 12 months from the order to launch.
20%
reduction in the number
of the company's staff with
an increase in turnover
50%
reduction in the time
spent by the client to make
a reservation
Applying the online booking system boosts:
Customer service quality
  • quick and ease yacht searching according to the specified parameters
  • boat vision in 360-photo mode
  • online booking with payment without the participation of company employees.
Business growth
Using the web platform, the company can:
  • work with agencies
  • cooperate with other charter companies
  • increase the number of yachts without increasing the number of sales staff.
Ready for your success story?
Get a free assessment of your project.
Drop us a line, and we'll tell you how our custom software solutions can lead you to a new level of success.
By clicking the button you agree to our Privacy Policy
Ready for your success story?
Get a free assessment of your project.
Drop us a line, and we'll tell you how our custom software solutions can lead you to a new level of success.
By clicking the button you agree to our Privacy Policy