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About the Company
Adria Yacht Center GmbH (AYC) is an Austrian yacht charter company whose fleet is based in Croatia. AYC was founded in 1979 and remains one of the most recognized companies on the Austrian market.

About the Company

Adria Yacht Center GmbH (AYC) is an Austrian yacht charter company whose fleet is based in Croatia. AYC was founded in 1979 and remains one of the most recognized companies on the Austrian market.

The users of this platform were company employees and customers looking to charter yachts.
About the Users

About the Users

The users of this platform were company employees and customers looking to charter yachts.
The Challenges
The company aimed to improve its processes and attract more customers to drive business growth. They were looking to achieve:
Boosted sales
The company was looking to expand with an online presence to get more sales. They needed to provide their customers with the ability to search and book yachts online.
A digital tool
They needed to create a tool that could be used on the web from any device.
Real-time booking
The portal required synchronization with the system that tracked boat availability in real-time. It needed to be integrated with the company's website and a back-office platform developed by a third-party provider.
The Challenges
The company aimed to improve its processes and attract more customers to drive business growth. They were looking to achieve:
Boosted sales
The company was looking to expand with an online presence to get more sales. They needed to provide their customers with the ability to search and book yachts online.
A digital tool
They needed to create a tool that could be used on the web from any device.
Real-time booking
The portal required synchronization with the system that tracked boat availability in real-time. It needed to be integrated with the company's website and a back-office platform developed by a third-party provider.
The Solutions
We developed a comprehensive system comprising portals for visitors, admins, sales managers, and skippers.
The Solutions
We developed a comprehensive system comprising portals for visitors, admins, sales managers, and skippers.
  • Visitor portal
    With a user-friendly interface, customers could easily browse available yachts using 360-degree photos and book their ideal vessel. Through the visitor portal, users were able to create personal accounts, search for boat availability, filter searches by characteristics, add additional services, hire skippers and pay for bookings.
    01
  • Admin portal
    The admin portal allows managers to manage website content, including blogs and articles.It also allows admins to manage user accounts, staff workload, and monitor integrated systems.
    02
  • Sales manager portal
    Sales managers use the portal to manage yacht catalogs and pricing, communicate directly with customers, and generate contracts automatically.
    03
  • Skipper portal
    Skippers can view their schedules and update their licenses and permit information.
    04
  • Integrations
    Integrations with payment systems and specialized back-office software were implemented to ensure a seamless workflow across all processes.
    05
Visitor portal
With a user-friendly interface, customers could easily browse available yachts using 360-degree photos and book their ideal vessel. Through the visitor portal, users were able to create personal accounts, search for boat availability, filter searches by characteristics, add additional services, hire skippers and pay for bookings.
Admin portal
The admin portal allows managers to manage website content, including blogs and articles.It also allows admins to manage user accounts, staff workload, and monitor integrated systems.
Sales manager portal
Sales managers use the portal to manage yacht catalogs and pricing, communicate directly with customers, and generate contracts automatically.
Skipper Portal
Skippers can view their schedules and update their licenses and permit information.
Integrations
Integrations with payment systems and specialized back-office software were implemented to ensure a seamless workflow across all processes.
Project Technologies
Programming languages
PHP
JavaScript
HTML
CSS
SQL
Database
MySQL
Technologies
Zend Framework
MVC architectural framework
Gearman
Servers
Apache

Project Technologies

Programming languages
PHP
JavaScript
HTML
CSS
SQL
Database
MySQL
Technologies
Zend Framework
MVC architectural framework
Gearman
Servers
Apache
The Results
20%
Reduction in staff required to process bookings
50%
Faster reservation process for clients
Using the online booking system improves:
  • Customer service quality
    Customers were able to search, book, and pay for reservations without the involvement of company employees.
  • Business growth
    By freeing up resources, the online booking system enabled overall company growth. They are now working with agencies, partnering with other charter companies, and growing their inventory and sales without hiring additional staff.

The Results

20%
Reduction in staff required to process bookings
50%
Faster reservation process for clients
Using the online booking system improves:
  • Customer service quality
    Customers were able to search, book, and pay for reservations without the involvement of company employees.
  • Business growth
    By freeing up resources, the online booking system enabled overall company growth. They are now working with agencies, partnering with other charter companies, and growing their inventory and sales without hiring additional staff.
"We turned to ITUniversum to develop a system, which would offer a new level of service to our customers.The online booking system has allowed our company to increase the efficiency of our business, while our customers have experienced a significant increase in the convenience of the entire process of interacting with us."
Kristijan Malenica
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
"We turned to ITUniversum to develop a system, which would offer a new level of service to our customers. The online booking system has allowed our company to increase the efficiency of our business, while our customers have experienced a significant increase in the convenience of the entire process of interacting with us."
Kristijan Malenica
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
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Get a free assessment!
Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy