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About The Company
Adria Yacht Center GmbH (AYC) is an Austrian yacht charter company whose fleet is based in Croatia. AYC was founded in 1979. The company is still one of the best known on the Austrian market.

About The Company

Adria Yacht Center GmbH (AYC) is an Austrian yacht charter company whose fleet is based in Croatia. AYC was founded in 1979. The company is still one of the best known on the Austrian market.

The users of this platform were employees of the company and customers looking to rent yachts.
About The Users

About The Users

The users of this platform were employees of the company and customers looking to rent yachts.
The Challenges
The company was looking to improve their process and attract more customers in order to grow. They were looking to achieve:
1
Boosted sales
The company was looking to expand with an online presence to get more sales. They needed to provide their customers the opportunity to search and order yachts online.
2
A digital tool
They needed to create a tool that can be used on the web from any device.
3
Real-time booking
The portal required synchronization with the system that monitors boats available for booking in real-time. It needed to be integrated with the company’s website and a back office platform developed by a third party company.
The Challenges
The company was looking to improve their process and attract more customers in order to grow. They were looking to achieve:
1
Boosted sales
The company was looking to expand with an online presence to get more sales. They needed to provide their customers the opportunity to search and order yachts online.
2
A digital tool
They needed to create a tool that can be used on the web from any device.
3
Real-time booking
The portal required synchronization with the system that monitors boats available for booking in real-time. It needed to be integrated with the company’s website and a back office platform developed by a third party company.
The Solutions
We developed a corporate system which contained portals for visitors, admins, sales managers, and skippers.
The Solutions
We developed a corporate system which contained portals for visitors, admins, sales managers, and skippers.
Visitor portal
With a user-friendly interface, customers were able to seamlessly see their options with 360-photo mode and book their dream boat. Through the visitor portals, users are able to create personal accounts, search for boat availability, filter searches by characteristics, add additional services, hire skippers and pay for bookings.
01
Admin portal
The admin portal allows a manager to adjust content on the website to manage blogs and articles. It also allows admins to manage user accounts, staff load, and control integrated systems.
02
Sales manager portal
Sales managers use the portal to manage yacht catalogs and prices, communicate directly with portal visitors, and automatically create contracts.
03
Skipper portal
Skippers can view their schedules and manage their personal information about licenses and permits.
04
Integration
Integrations with payment systems and specialized back-office software were implemented to make it simple to use the new system for all processes. 
05
1
Visitor portal
With a user-friendly interface, customers were able to seamlessly see their options with 360-photo mode and book their dream boat. Through the visitor portals, users are able to create personal accounts, search for boat availability, filter searches by characteristics, add additional services, hire skippers and pay for bookings.
2
Admin portal
The admin portal allows a manager to adjust content on the website to manage blogs and articles. It also allows admins to manage user accounts, staff load, and control integrated systems.
3
Sales manager portal
Sales managers use the portal to manage yacht catalogs and prices, communicate directly with portal visitors, and automatically create contracts.
4
Skipper Portal
Skippers can view their schedules and manage their personal information about licenses and permits.
5
Integration
Integrations with payment systems and specialized back-office software were implemented to make it simple to use the new system for all processes.
Project Technologies
Programming languages
PHP
Javascript
HTML
CSS
SQL
Database
MySQL
Technologies
Zend Framework
MVC architectural framework
Gearman
Servers
Apache

Project Technologies

Programming languages
PHP
Javascript
HTML
CSS
SQL
Database
MySQL
Technologies
Zend Framework
MVC architectural framework
Gearman
Servers
Apache
The Results
20%
Less staff required to make bookings
50%
Reduction in time it takes a client to make a reservation

Using the online booking system improves:
Customer service quality
Customers were able to quickly search, book and pay for the reservation without participation of company employees.
Business growth
By creating more available resources, the online booking system was able to expand the company overall. They are now working with agencies, cooperating with other charter companies and increasing their inventory/ sales without additional staff.

The Results

20%
Less staff required to make bookings
50%
Reduction in time it takes a client to make a reservation
Using the online booking system improves:
Customer service quality
Customers were able to quickly search, book and pay for the reservation without participation of company employees.
Business growth
By creating more available resources, the online booking system was able to expand the company overall. They are now working with agencies, cooperating with other charter companies and increasing their inventory/ sales without additional staff.
"We turned to ITUniversum to develop a system, which would offer a new level of service to our customers.The online booking system has allowed our company to increase the efficiency of our business, while our customers have experienced a significant increase in the convenience of the entire process of interacting with us."
Kristijan Malenica
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
"We turned to ITUniversum to develop a system, which would offer a new level of service to our customers. The online booking system has allowed our company to increase the efficiency of our business, while our customers have experienced a significant increase in the convenience of the entire process of interacting with us."
Kristijan Malenica
Base Manager in Betina, Croatia,
Adria Yacht Center GmbH
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Get a free assessment!
Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy