Privacy Policy for ITUniversum LLC
https://ituniversum.com/
At https://ituniversum.com/, accessible from https://ituniversum.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://ituniversum.com/ and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
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About the Company
The customer is an American company that delivers contact center solutions. They employ several thousand people.
About the Company
The customer is an American company that delivers contact center solutions. They employ several thousand people.
The users were companies that needed to:
- Plan the workload of remote employees
- Create a schedule based on staff qualifications
- Meet their clients' fluctuating staffing needs
About the Users
About the Users
The users were companies that needed to:
- Plan the workload of remote employees
- Create a schedule based on staff qualifications
- Meet their clients' fluctuating staffing needs
The Challenges
TThe core challenge for many companies was distributing support staff to clients quickly and efficiently. Many issues were due to:
Remote Work
Due to the COVID-19 pandemic, the customer company had to transfer most of its staff to remote work.
Certification Requirements
Call center employees must be certified to work with particular clients.
Changing Demand
Customers' needs for a given number of support people are not constant.
The Challenges
The core challenge for many companies was distributing support staff to clients quickly and efficiently. Many issues were due to:
Remote Work
Due to the COVID-19 pandemic, the customer company had to transfer most of its staff to remote work.
Certification Requirements
Call center employees must be certified to work with particular clients.
Changing Demand
Customers' needs for a given number of support people are not constant.
The customer had worked with another third-party developer on the application, however:
- Developers stopped communicating with the company
- The company did not have an IT department
- Servers periodically crashed and required expensive maintenance
- The application did not work
- The source code was outdated and unusable
The customer had worked with another third-party developer on the application, however:
- Developers stopped communicating with the company
- The company did not have an IT department
- Servers periodically crashed and required expensive maintenance
- The application did not work
- The source code was outdated and unusable
The Solutions
1
Maintenance
The ITUniversum team maintained the existing application before the new version was written and deployed. This helped prevent significant disruption to the client's business operations.
2
Ideas
ITUniversum proposed new ideas that substantially enhanced how the company managed its personnel. New application features were proposed, designed, and developed.
3
Speed-up
A bonus system was introduced and built into the application. It awards bonuses to support staff for working a set number of hours, granting them various perks. This increased staff motivation and accelerated the filling of open slots in schedules.
4
UX/UI
The application interface became much easier and more user-friendly. The new interface incorporated gamification elements. Working with the application became simpler and more attractive for users.
The Solutions
1
Maintenance
The ITUniversum team maintained the existing application before the new version was written and deployed. This helped prevent significant disruption to the client's business operations.
2
Ideas
ITUniversum proposed new ideas that substantially enhanced how the company managed its personnel. New application features were proposed, designed, and developed.
3
Speed-up
A bonus system was introduced and built into the application. It awards bonuses to support staff for working a set number of hours, granting them various perks. This increased staff motivation and accelerated the filling of open slots in schedules.
4
UX/UI
The application interface became much easier and more user-friendly. The new interface incorporated gamification elements. Working with the application became simpler and more attractive for users.
The idea was to create a tool that would allow:
Managers
to create work schedules and open available slots for each client
Support staff
to view and book available slots for their assigned clients
The idea was to create a tool that would allow:
Managers
to create work schedules and open available slots for each client
Support staff
to view and book available slots for their assigned clients
The redesigned application includes:
- Schedule creation for clients
- Booking work slots according to employee certification
- Communication between support staff and managers
- Integrations with payment systems and the ADP system (working time and payroll)
- A staff directory, bonus system access, and a chat feature in the admin panel
- Employee registration, access to a certification knowledge base, access to bonus systems, and chat section for the user section
- iOS and Android compatibility
The redesigned application includes:
- Schedule creation for clients
- Booking work slots according to employee certification
- Communication between support staff and managers
- Integrations with payment systems and the ADP system (working time and payroll)
- A staff directory, bonus system access, and a chat feature in the admin panel
- Employee registration, access to a certification knowledge base, access to bonus systems, and chat section for the user section
- iOS and Android compatibility
Project Technologies
Backend:
Yii2 (PHP 8, MySQL)
Yii2 (PHP 8, MySQL)
Frontend:
Angular 12 (TypeScript, SCSS)
Angular 12 (TypeScript, SCSS)
Mobile Application:
Flutter (Dart)
Flutter (Dart)
Project Technologies
Backend:
Yii2 (PHP 8, MySQL)
Yii2 (PHP 8, MySQL)
Frontend:
Angular 12 (TypeScript, SCSS)
Angular 12 (TypeScript, SCSS)
Mobile Application:
Flutter (Dart)
Flutter (Dart)
The Results
The ITUniversum team improved the efficiency of the client's business processes.
-
Server stability was restored - A working version of the application was implemented
- All work was delivered within the agreed time and budget, covering both new development and maintenance of the legacy application
- All source code and application management were transferred to the company upon completion
The Results
The ITUniversum team improved the efficiency of the client's business processes.
- Server stability was restored
- A working version of the application was implemented
- All work was delivered within the agreed time and budget, covering both new development and maintenance of the legacy application
- All source code and application management were transferred to the company upon completion
Thanks to ITUniversum's work, the company achieved:
-
StabilityDaily operations are now running smoothly, supported by a new reliable application with all necessary features. -
Business GrowthManaging staff has become simpler and more efficient, requiring less time from managers. This gives the business more resources to grow. -
Higher Customer SatisfactionThe application has simplified and accelerated the distribution of support staff among clients, resulting in improved customer service. -
Motivated EmployeesStaff motivation and engagement have increased dramatically with a bonus system in place within the application as well as a user-friendly interface.
Thanks to ITUniversum's work, the company achieved:
- StabilityDaily operations are now running smoothly, supported by a new reliable application with all necessary features.
- Business GrowthManaging staff has become simpler and more efficient, requiring less time from managers. This gives the business more resources to grow.
- Higher Customer SatisfactionThe application has simplified and accelerated the distribution of support staff among clients, resulting in improved customer service.
- Motivated EmployeesStaff motivation and engagement have increased dramatically with a bonus system in place within the application as well as a user-friendly interface.
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Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy
Ready for your success story?
Get a free assessment!
Get a free assessment!
Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy